Return Policy Page

SUBSI STORES LIMITED REFUND POLICY

1. Returns and Refunds Overview

1.1. Thank you for shopping at Subsi Stores Limited. We value our customers and want to ensure your maximum satisfaction with our products.

1.2. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website. 2. Eligibility for Refunds

2.1 To be eligible for a refund, you must meet the following criteria: ● The item must be unused, in its original condition. ● You must request a refund within seven (7) days of the purchase date stating a cogent reason for such a refund. ● Proof of purchase is required. 3. Non-Refundable Items

3.1 Certain items are non-refundable, including ● Downloadable software products. ● Gift cards. ● Perishable goods.

4. Refund Process

4.1. To request a refund, please check through the website for a refund link.

4.2. Once your request is received, we will review it and notify you of the status of the Transaction with approval or rejection notice of your request.

4.3. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

5. Late or Missing Refunds

5.1. If you haven’t received a refund within a reasonable period, please check your bank account or contact your credit card company.

5.2. If you have done the above and still haven't received your refund, please contact us at support@subsi.com.ng

6. Shipping Costs

6.1. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Changes to this Refund Policy

7.1. We reserve the right to update or change our Refund Policy at any time. Changes will be effective immediately and will be reflected on this page.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at support@subsi.com.ng

Date of Last Update: 27/11/2023.